Customer Testimonials

Absolutely amazing experience helping others grow and expand in their professional fields. Love it and am happy to be here.

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⭐️ 1 star My experience with this dealership has been extremely disappointing. I purchased a used vehicle and shortly afterward began experiencing serious issues, including the vehicle shutting off/stalling while driving and problems with the battery. What has been most frustrating is the lack of communication and support throughout the process. I expected the dealership to take these concerns seriously and help resolve the situation, especially since the vehicle was sold with a factory warranty. I would not recommend this dealership based on my experience. If you are considering purchasing a vehicle here, I strongly recommend having the vehicle thoroughly inspected ... Read More

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Google - Nov 13, 2026

⭐️ 1 star My experience with this dealership has been extremely disappointing. I purchased a used vehicle and shortly afterward began experiencing serious issues, including the vehicle shutting off/stalling while driving and problems with the battery. What has been most frustrating is the lack of communication and support throughout the process. I expected the dealership to take these concerns seriously and help resolve the situation, especially since the vehicle was sold with a factory warranty. I would not recommend this dealership based on my experience. If you are considering purchasing a vehicle here, I strongly recommend having the vehicle thoroughly inspected by an independent mechanic and making sure you fully understand the warranty and what is covered before signing anything.

Miscommunication in team. My service advisor had a day off which is understandable however when trying to get answer from anyone else, simply get told no information and told to call once advisor is in. No one answers in the service department when calling over the phone had to go through sales to get in contact with anyone in service department. Took over a week to get car back when promised other wise.

Your 2 technicians are professional and great at their job. I was happy

Excellent experience! The staff was friendly, professional, and attentive. Everything was handled smoothly, and the customer service exceeded my expectations.

Overall great experience, delivered my Bronco to my home , which I really appreciate it , since I have a busy schedule .. thank you 😊 soo much Central Ford !!

I had shopped around a few Ford Dealers in LA and Orange County, and didn’t love the high pressure sales tactics or the lack of knowledge in trucks. When I met Ramon, I switched to Central Ford. The whole team (Alfonso, Scott, Ramon) was awesome and made things painless. They matched the price, helped with photos, and were even honest about not needing extra insurance. I felt good about the purchase

My Service Representative, Raul was friendly and informative. He was patient and answered all my questions. The dealership has a new service where they take video of their findings during the vehicle inspection and send to you for review before you decide how you’d like to move forward, which I thought was great. Thank you for your help!

I took my vehicle to the dealership to have the rearview camera recall addressed. I did not expect the service advisor to use the visit as an opportunity to push additional recommended services. I understand that my filters need to be replaced, but if they are going to remove the cabin air filter, they should at least clean up after themselves. They left a mess on the passenger-side floor, which was unprofessional and unacceptable. Additionally, they tested my battery and recommended replacing it. I decided to have it tested at Jiffy Lube, and their test showed that my battery was ... Read More

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Google - Nov 8, 2026

I took my vehicle to the dealership to have the rearview camera recall addressed. I did not expect the service advisor to use the visit as an opportunity to push additional recommended services. I understand that my filters need to be replaced, but if they are going to remove the cabin air filter, they should at least clean up after themselves. They left a mess on the passenger-side floor, which was unprofessional and unacceptable. Additionally, they tested my battery and recommended replacing it. I decided to have it tested at Jiffy Lube, and their test showed that my battery was in good condition. This experience left me questioning the dealership's honesty and recommendations. It felt like they were trying to sell me services I didn't need rather than focusing on providing honest and professional service. Unfortunately, I have lost trust in this dealership and would not recommend this location.

I felt very comfortable with the attention and service I received. My experience during the visit was very pleasant. The waiting area is nice and comfortable, with a TV, a coffee station, and cookies. Overall, it was a great experience.

I had a wonderful experience bringing my Ford Mustang Mach-E in for its 10K service! Everything went smoothly, and I truly felt welcomed and taken care of. A special thank you to Pedro, who went above and beyond to make the experience exceptional. He was kind, professional, and attentive. He explained the recommended services clearly and even arranged to have my car dropped off right at my home, which made everything so convenient! Pedro, you are truly the best! I appreciate your outstanding customer service, thoughtfulness, and genuine care. It’s not every day you meet someone who goes the ... Read More

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Google - Nov 7, 2026

I had a wonderful experience bringing my Ford Mustang Mach-E in for its 10K service! Everything went smoothly, and I truly felt welcomed and taken care of. A special thank you to Pedro, who went above and beyond to make the experience exceptional. He was kind, professional, and attentive. He explained the recommended services clearly and even arranged to have my car dropped off right at my home, which made everything so convenient! Pedro, you are truly the best! I appreciate your outstanding customer service, thoughtfulness, and genuine care. It’s not every day you meet someone who goes the extra mile for their customers. Thank you, Pedro, for making the entire experience stress-free and pleasant. Ford is lucky to have you! I’ll definitely be asking for you again. Highly recommend! 🚗❤️ Chad

Just traded my car in here with Alejandro Torres, he was great. They let me work with my bank on the finance part and Alejandro stayed in great communication while we got everything worked out. Great customer service.

Ivann has ALWAYS been nothing short of amazing! He is consistently helpful, considerate, and genuinely attentive. Dealing with a car that seems to have one issue after another has been incredibly draining, both emotionally and mentally. It’s stressful never knowing what might go wrong next, especially when reliable transportation is essential to maintaining my livelihood. Ever since I got the car, it’s felt like one thing after another with very little relief. Through it all, Ivann has been someone I can count on. He is patient, understanding, and always willing to go the extra mile to help make ... Read More

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Google - Nov 6, 2026

Ivann has ALWAYS been nothing short of amazing! He is consistently helpful, considerate, and genuinely attentive. Dealing with a car that seems to have one issue after another has been incredibly draining, both emotionally and mentally. It’s stressful never knowing what might go wrong next, especially when reliable transportation is essential to maintaining my livelihood. Ever since I got the car, it’s felt like one thing after another with very little relief. Through it all, Ivann has been someone I can count on. He is patient, understanding, and always willing to go the extra mile to help make an otherwise frustrating experience a little easier. He takes the time to explain things, makes sure I’m informed, and never makes me feel like just another customer. His professionalism, kindness, and genuine willingness to help do not go unnoticed. It’s rare to come across someone who makes such a difference during a stressful situation. Ivann is truly an asset to the team, and I am incredibly grateful for all his help. Thank you for consistently showing up with such great customer service!

Great experience with Central Ford. I recently brought my Bronco in for service and the entire process was smooth and professional. The team took great care of my vehicle and made everything easy from start to finish. Really appreciate the service and attention to detail. Highly recommended!

⭐⭐⭐⭐⭐ This is my second time coming to Central Ford, and once again, I've had a great experience! Everyone is very helpful, welcoming, and professional. I especially want to recognize **Ivan**, who was incredibly helpful today and made sure everything went smoothly. It's always nice to receive such great customer service and feel taken care of. I truly appreciate the team and will definitely continue coming back. Highly recommend Central Ford!

Quick polite not pushy

Very helpful explaining all work needed. Patient and considerate to any questions. 👍👍👍

Great Service ! Went for some new tires - Thank You Stella for taking care of us !

Took in my 2024 Lighting for a keyfob issue..and they resolved it perfectly.. Good Job.

Great experience with Sales Manager Scott and his staff.

My service advisor Pedro was great !!!

Always great to have my car serviced at Central Ford! Servando does a great job greeting and handling everything!!!! Highly recommend him!

So I went in due to my truck shutting off on me from time to time but, would turn back on. I took it in for a “Diagnostic Test” which cost $250 that they do. However, it is like a deductible towards the problem being fixed “IF” you decide to get the work done there. I had Ivan as the person who helped me with the process. He was very nice, informative, his communication was great. Cool dude. So they ran that test. It came out with various of codes so they needed to dive deeper and do another more thorough ... Read More

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Google - Oct 30, 2026

So I went in due to my truck shutting off on me from time to time but, would turn back on. I took it in for a “Diagnostic Test” which cost $250 that they do. However, it is like a deductible towards the problem being fixed “IF” you decide to get the work done there. I had Ivan as the person who helped me with the process. He was very nice, informative, his communication was great. Cool dude. So they ran that test. It came out with various of codes so they needed to dive deeper and do another more thorough test. But that $250 jumped up to $450. I was like okay . I mean I need to know what the hell is making my truck shutting off , I can’t afford to buy another updated truck at the moment . So I said screw it let’s do the 2nd thorough diagnostic. Turn out to be it was a few things: the (Catalytic Converters BOTH) which I already knew due to my Smog Checks not passing so that wasn’t a factor of my truck starting to shut off on me while driving. The (Fuel Pump) and the (Control Module for my Fuel Pump). Ivan recommended that to stop the stalling to switch out both Fuel pump and Control Module which ran the price up to like $1,500. Minus the $450 for the deductible I paid for them to even run a test on my truck. I found a mechanic that was trustworthy and told him everything that was going on and he said, “ YOUR TRUCK WOULD NOT TURN ON AT ALL IF IT WAS YOUR FUEL PUMP” go get the Control Module from the actual Ford Dealership and I’ll swap it out for you. I ended paying $176 for that part & $80 for labor. My truck hasn’t turned off since. I understand they still have to make their money too. It would’ve been nice to just hear honesty being that I am a woman and not taken advantage of like if I walked in their with a bank sign on my forehead. Ladies make sure if you go to places like this NOT just this dealership. Go with someone who really knows about cars. And trustworthy. Because, if not you’ll get screwed .

I wasn’t having the greatest service with Ivan. He was rude and had an attitude the whole time. I asked to be changed to another tech. That’s when I asked to be placed with Raul and he took care what needed to be done with my car. When making the appointment I was honest about not being able to leave the car over the weekend because I was going out of town. When Ivan just gave me the option of taking the car and rescheduling or leaving all weekend. Raul gave me options One of the services couldn’... Read More

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Google - Oct 29, 2026

I wasn’t having the greatest service with Ivan. He was rude and had an attitude the whole time. I asked to be changed to another tech. That’s when I asked to be placed with Raul and he took care what needed to be done with my car. When making the appointment I was honest about not being able to leave the car over the weekend because I was going out of town. When Ivan just gave me the option of taking the car and rescheduling or leaving all weekend. Raul gave me options One of the services couldn’t get done that day but was polite and honest about it. He did what he could with the schedule I had. and knocked out 3 services and asked to schedule an appointment for the 4th recall. I would definitely go back but if I have a tech like Raul .

Great service Ramon the salesmen

(Translated by Google) Excellent service, very friendly. I recommend you ask for Don Beto. (Original) Un buen cervisio muy amable les recomiendo que pregunten por don beto

My visits to the Ford dealer always exceed my expectations. Customer service is always excellent, work performance is always on point, and the time to complete the work is always on time. Additionally, this last time I went over, they offered a ride to my home and drove my truck all the way to my driveway once the work was completed. I love Central Ford South Gate.

Fast and great customer service!

(Translated by Google) Fire is a unique experience, very good staff, they treat you like true professionals. (Original) Fire una experiencia única muy bien por el personal te atienden como todo un profeciobal

I went in on Sunday and they worked with me , I got approved for this nice ford 2023 with just 1000 down and they worked with me on the down also 😏 Jose Hernandez helped me from the start the moment I contacted him to the moment he hand me the keys ! Professional and got me a car that I needed it .. Jose Hernandez me Ayudo agarar mi caro desde comienzo al final muy professional , No te ase perder tiempo ❤️ Muy agredicida con el ❤️❤️ Grasias …

Good service, kept me informed in a timely manner

(Translated by Google) Good. Excellent service from the staff. (Original) Buena. Atención exelente trabadores

Great and fast service

Great experience with Central Ford. They did a vehicle inspection for me, It was fairly quick and reasonably priced. Raul was fantastic to work with. I would definitely recommend their service.

I really like the costumer service, they were really

Customer department was helpful, the guy took his time looking for the parts plus gave me a detail description on the prices and what was available and what wasn't. Explained to me the time frame for the parts to arrive. The rest of the dealership I dont know but that guy was awesome.

Excellent customer service

Central ford is my favorite dealership. However for this visit I had a few issues. One, I wasn’t told the offer/estimate I received was going to expire. Two, they charge extra for credit card so I had to pay about $30 above the actual price.

Everyone was very nice! Ramon met us and had our keys ready to test drive the truck as soon as we arrived. He was very informative, pleasant and a pleasure to speak with. He got our paperwork handled quickly. Scott greeted us and informed us that our deal was understood. Next we met with Alfonso in finance who was nice, thorough and worked quickly without all the sales tactics to get our contract completed. We were in and out and drove away with our truck. Thank you Central Ford!

Trash

So i took my truck for an oil change got my tuck back and it was dripping oil everywhere they didn't put my oil filter cap in good and it was leaking luckily I saw the oil leaking and went straight back to the dealer if not who knows what would of happened to my motor on my truck. I did go back to the who helped me and they did correct there mistake but I was going to a concert that day and I did get there 1 hour late thanks to this problem

(Translated by Google) Terrible service, I don't recommend this place. We took our car there and they couldn't explain what was wrong, and the people who answer the phones are liars. They even returned my car dirty. I don't recommend this place; the service is awful. They charged me twice for the vehicle diagnosis, and then they claim they don't tell you things and don't take responsibility for their actions. They tell you to speak to the supervisor, and this guy named David never gets back to me. (Original) Mal servicio no recomiendo ese lugar ... Read More

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Google - Aug 19, 2026

(Translated by Google) Terrible service, I don't recommend this place. We took our car there and they couldn't explain what was wrong, and the people who answer the phones are liars. They even returned my car dirty. I don't recommend this place; the service is awful. They charged me twice for the vehicle diagnosis, and then they claim they don't tell you things and don't take responsibility for their actions. They tell you to speak to the supervisor, and this guy named David never gets back to me. (Original) Mal servicio no recomiendo ese lugar llevamos nuestro carro y no daban razón que estaba pasando y son muy mentirosos los que contestan los teléfonos Y me entregaron el carro sucio no recomiendo ese dejen es pésimo servicio y me cobraron doble ves por el diagnóstico del vehículo y después resultan que ellos no dicen las cosas no se hacen responsables de sus actos y más que te dicen hable uno con el supervisor y el tal David y nunca se comunican conmigo

It was not good for being a first time customer. I dropped off my vehicle at 730am amd ws told I would have answers by 12. No call no email. I called twice and s told I would get a call back. No one called me back. I went to the dealer at 2 amd ws told it was not ready. I kept asking for updates and finally at 530 it was ready. I've had my vehicles tested before and it never took this long. The most it took was 2 hours. This is unacceptable and I will never return to Central Ford. ... Read More

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Google - Aug 11, 2026

It was not good for being a first time customer. I dropped off my vehicle at 730am amd ws told I would have answers by 12. No call no email. I called twice and s told I would get a call back. No one called me back. I went to the dealer at 2 amd ws told it was not ready. I kept asking for updates and finally at 530 it was ready. I've had my vehicles tested before and it never took this long. The most it took was 2 hours. This is unacceptable and I will never return to Central Ford. I will drive to Long Bech to get my vehicle serviced.

(Translated by Google) The service is HORRIBLE. (Original) Atienden HORRIBLE

I just go there cause it’s close to my house, not the best place. Seems like staff doesn’t care about the customers

Really bad experience this time. Servando from the service department came across as more interested in adding unnecessary parts and charges to my quote than helping solve the issue. The whole interaction felt unprofessional and made me question whether I was being given honest recommendations. I left feeling like I was being upsold rather than receiving genuine service. Very disappointing experience.

I am extremely disappointed with the service I received from Central Ford. I took my commercial truck in for a recall repair, and I was told the recall had been completed. However, after checking, the recall is still showing as open in the system, which means the issue was never properly cleared. This has caused significant problems because I am unable to move forward with matters involving my truck while the recall remains active. To make matters worse, I have repeatedly called the dealership trying to speak with a manager or supervisor to get clarification and a resolution. Every time ... Read More

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Google - Jun 8, 2026

I am extremely disappointed with the service I received from Central Ford. I took my commercial truck in for a recall repair, and I was told the recall had been completed. However, after checking, the recall is still showing as open in the system, which means the issue was never properly cleared. This has caused significant problems because I am unable to move forward with matters involving my truck while the recall remains active. To make matters worse, I have repeatedly called the dealership trying to speak with a manager or supervisor to get clarification and a resolution. Every time I call, I am told that management is unavailable, not in the office, or that someone will call me back, yet no one ever follows up. The lack of communication, accountability, and customer service has been extremely frustrating. A recall repair should be handled correctly the first time, and customers should be able to speak with someone in charge when there is a problem. I would not recommend this dealership based on my experience.

I purchased a 2019 Ford Ranger with a Blue Advantage warranty in May of this year. Within a week of purchase, the truck developed a distinct jolt/thump sensation coming from under the front cab area whenever accelerating from a stop or coming to a complete stop. My experience trying to get this resolved at Central Ford has been highly frustrating and unsuccessful. The Timeline: 4/6/26 – First Visit: Dropped the truck off. I was initially told no issues were found, but they reset the Transmission Control Module (TCM) so it could "re-learn" shift points. When I picked it up, the ... Read More

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Google - Jun 5, 2026

I purchased a 2019 Ford Ranger with a Blue Advantage warranty in May of this year. Within a week of purchase, the truck developed a distinct jolt/thump sensation coming from under the front cab area whenever accelerating from a stop or coming to a complete stop. My experience trying to get this resolved at Central Ford has been highly frustrating and unsuccessful. The Timeline: 4/6/26 – First Visit: Dropped the truck off. I was initially told no issues were found, but they reset the Transmission Control Module (TCM) so it could "re-learn" shift points. When I picked it up, the issue persisted. 4/20/26 – Second Visit: Returned the truck. This time, they found metal shavings in the transmission fluid and performed a complete transmission rebuild. When I picked it up, the exact same thump remained. 5/7/26 – Third Visit: Brought it back and met with my service adviser, Jesus. They inspected the rear differential, found metal in that fluid as well, and rebuilt the rear differential. 5/19/26 – Fourth Visit: Picked up the truck, drove it for two hours, and the symptom was immediately still there. I drove it straight back to the dealership. Jesus test-drove the vehicle with me, experienced the thump firsthand, and agreed that the symptoms were there. The dealership then kept my truck for approximately two weeks. After all of that—a reset, a rebuilt transmission, and a rebuilt rear differential—I was ultimately told that these exact symptoms are just "normal operating characteristics" for the vehicle. It is incredibly concerning that major drivetrain rebuilds were authorized for a sound that is now being dismissed as normal. I want to be fair: I don’t have anything inherently bad to say about my service adviser, Jesus O., as he was polite and did acknowledge the truck's issues during our drive. However, the communication was deeply flawed. He consistently promised to call me with updates on my truck's status but never followed through a single time. I was forced to call and follow up myself every step of the way. Prospective buyers and service customers should be cautious. I am left with a truck that still has the exact same mechanical issue I brought it in for two months ago.

I had a problem with my truck 2024 Ford Maverick A little disappointing bc never told me how long the truck will in the shop ( more than a week ), a bit of miscommunication then I got the truck back Saturday before memorial day took me long to get the truck back waited almost 45 minutes, then I returned the rental car very same day, after that I was billed till Thrusday the following week, I called 3 times to them to correct the problem they look that they were dropping the ball, I request to speak to the manager of service department, the ... Read More

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Google - Jun 2, 2026

I had a problem with my truck 2024 Ford Maverick A little disappointing bc never told me how long the truck will in the shop ( more than a week ), a bit of miscommunication then I got the truck back Saturday before memorial day took me long to get the truck back waited almost 45 minutes, then I returned the rental car very same day, after that I was billed till Thrusday the following week, I called 3 times to them to correct the problem they look that they were dropping the ball, I request to speak to the manager of service department, the operator never transfer me, not very professional, so expect the truck got fix right, not have another issue in near future, I took good care on maintenance on the truck periodically I check levels, I really like the pick up truck

(Translated by Google) I took my car in for repairs, but they returned it to me with the dashboard light still on… and it's still on to this day 🙈 Of the two recall repairs, I didn't receive the parts they replaced. They didn't explain or show me what they changed. I just took it in, left it there for about four hours, they called to say it was ready, gave me the keys along with some papers "confirming the repair," and that was it… there's your car 🚘 I didn't see the parts they ... Read More

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Google - May 17, 2026

(Translated by Google) I took my car in for repairs, but they returned it to me with the dashboard light still on… and it's still on to this day 🙈 Of the two recall repairs, I didn't receive the parts they replaced. They didn't explain or show me what they changed. I just took it in, left it there for about four hours, they called to say it was ready, gave me the keys along with some papers "confirming the repair," and that was it… there's your car 🚘 I didn't see the parts they replaced, what they were like, or how they were after the replacement or change or whatever they did other than the paperwork saying it was fixed!! (Original) Pues lleve mi carro a arreglar pero me lo entregaron con al luz del tablero encendida… y sigue así hasta el día de hoy 🙈 De las reparaciones que fueron dos por recall, no recibí la parte que reemplazaron, no me explicaron ni mostraron lo que cambiaron, solo lo llevé, lo dejé ahí por unas 4 horas, me llamaron que estaba Listo para entregarlo y me dieron las llaves junto con unas hojas “confirmando la reparación” y Listo… ahí está su carro 🚘 no vi las partes reemplazaron, cómo estaban y cómo habían quedado con el reemplazo o cambio o lo que fuera que hicieron más que el papel diciendo ya quedó!!

(Translated by Google) In service they never call you to tell you the process of your car (Original) En servisio nunca te llaman para desir El proseso de tu Auto

I bought the truck four months ago, and it was delivered to me without having been inspected. The vehicle is missing a battery, has broken trim pieces, the shock absorbers are faulty, and the transmission is malfunctioning. I spoke to the salesperson about this, and he told me that if I brought it up with the supervisor, they wouldn't fix anything. It is truly disappointing, as I had placed my trust in this dealership.

the service guy lied and blame for my repair, i will never come back to central ford for repairs.

(Translated by Google) Could any customers who see this comment and have recently had their car serviced there please provide me with information about the prices and types of maintenance they offer for a 2022 Ford EcoSport? I'm asking because this week I called the dealership, located at 5645 Firestone Blvd., South Gate, CA 90280, four times to request information about prices and types of maintenance. All four times, they took my information and told me the same thing: that they don't handle pricing, but that someone from service and maintenance would contact me with that information. I called on Monday, ... Read More

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Google - Mar 8, 2026

(Translated by Google) Could any customers who see this comment and have recently had their car serviced there please provide me with information about the prices and types of maintenance they offer for a 2022 Ford EcoSport? I'm asking because this week I called the dealership, located at 5645 Firestone Blvd., South Gate, CA 90280, four times to request information about prices and types of maintenance. All four times, they took my information and told me the same thing: that they don't handle pricing, but that someone from service and maintenance would contact me with that information. I called on Monday, March 2nd, and they didn't call back; Wednesday, March 4th, and Thursday, March 5th, and Friday, March 6th, they didn't call back. It's a shame they have such poor customer service. I've really thought about it; my next car won't be a Ford. I'm giving them 1 star because of bad customer service. If I could, I wouldn't give them even one star, "0" in rating. (Original) Algun cliente que vea este comentario, y que le acabe de hacer algún mantenimiento a su carro, podría brindarme información sobre los precios y tipos de mantenimiento que brindan para los carros es un Ford Ecosport 2022. Les pregunto a los clientes. Porque en esta semana, llame 4 veces al concesionario, que esta en 5645 Firestone Blvd. South Gate, CA 90280. Para solicitar información sobre el precio y tipos de mantenimientos. Las 4 veces, han tomado mis datos, y me han dicho lo mismo, que ellos NO, manejan precios, pero que alguien de servicios y mantenimiento, se pondrá en contacto conmigo, para brindarme dicha información, llame el lunes 2 de marzo, no llamaron, miércoles 4 de marzo no devolvieron la llamada, jueves 5 de marzo no devolvieron la llamada y viernes 6 de marzo, no devolvieron la llamada, que pena que tengan un mal servicio al cliente, ya lo pensé bien, mi próximos carro no será Ford. Les doy 1 estrella, por mal servicio al cliente, si pudiera, no les diera ni una estrella, "0" en puntuación.

(Translated by Google) The worst car salesman at the dealership is there. Arrogant, and he practically forces you to buy a car. He tells you things almost like he's forcing you. Truly terrible service. (Original) El peor vendedor d carros d dealer alli esta. Arrogante, y a la fuerza quiere que le compres un carro. Casi obligado te dice las cosas. Muy mal servicio deveras.

(Translated by Google) Poor service. At no point did they send me any information about the repair of my vehicle. They didn't give me any details about the repair, and when I called to ask for information, they said they would call me back, but they never did. When I picked up my vehicle, the person who helped me didn't know if it was ready or not. Then they returned it and didn't give me any information about the repair they performed, saying they would send it by email. To this day, I haven't received any ... Read More

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Google - Mar 3, 2026

(Translated by Google) Poor service. At no point did they send me any information about the repair of my vehicle. They didn't give me any details about the repair, and when I called to ask for information, they said they would call me back, but they never did. When I picked up my vehicle, the person who helped me didn't know if it was ready or not. Then they returned it and didn't give me any information about the repair they performed, saying they would send it by email. To this day, I haven't received any email. (Original) Mal servicio , en ningún momento me enviaron información de la reparación de mi vehículo , no me dieron detalles de la reparación y cuando llamaba para pedir información me decían que regresarían la llamada y en ningún momento se comunicaron , cuando recogí mi vehículo la persona que me atendió no tenía conocimiento si estaba listo o no , luego lo entregaron y no me dieron información de la reparación que le realizaron y dijeron que lo enviarían por mail , hasta el día de hoy no e recibido ningún correo .

Didn't solve my issue on my Ford Fusion titanium, instead tried to charge me $1,620 to replace something that didn't need to be replaced. Took my car to another mechanic for a 2nd option, since I put a new battery in my car, all I needed was to reset my vehicle so my car knew I had a new battery and clear all the alerts. I can't believe the Ford Dealer couldn't tell me this. Found a new trustworthy mechanic that is honest, thank God I went for a 2nd option.

The worst dealership ever had my car for 3 weeks I had to do there job litterly then supposedly "Advisors" don't do what they are supposed to never answer your calls or emails and annoyingly no communication at all if you need any swecove in your vehicle please don't take your cars here sucks big time even managers don't take it serious until you get rude and leave nasty message that's the only way they will get back to you Jorge will never never ever call you back even if you email or call him ... Read More

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Google - Feb 14, 2026

The worst dealership ever had my car for 3 weeks I had to do there job litterly then supposedly "Advisors" don't do what they are supposed to never answer your calls or emails and annoyingly no communication at all if you need any swecove in your vehicle please don't take your cars here sucks big time even managers don't take it serious until you get rude and leave nasty message that's the only way they will get back to you Jorge will never never ever call you back even if you email or call him and leave messages

ISSUES ON YOURE VEHICLE? I URGE YOU TO GO AND REPORT CENTRAL FORD TO THE DMV. DUE TO FALSE PRACTICES OF THEIR $100.00 appointments, continuous recalls and issues in the past THIS 1 ACTION WILL FORCE THEM TO REPORT TO THE DMV A BACK LOG OF THEIR PREVIOUS VEHICLES UP TO 5 yrs. In the past I’ve waited 3 hours for a simple oil change on a ford fusion hybrid 2019. I WENT IN TODAY 1/7/2026 with an appointment only to be charged $168.98 and their huge sign says 100.00 appointments. IM AT THE DMV AS WE SPEAK.

I had a very disappointing experience at this dealership. I was quoted $503 per month with $0 down over the phone, and I was told my credit would be run through Ford Credit. Based on that information, I came in to move forward. Once I arrived, the terms changed significantly. I was then told I needed $1,300 down and that the payment would be $707 per month, which was a major difference from what had been discussed prior to my visit. Afterward, I discovered that my credit had been run multiple times (seven inquiries), even though only Ford Credit had been mentioned beforehand. This ... Read More

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Google - Dec 14, 2025

I had a very disappointing experience at this dealership. I was quoted $503 per month with $0 down over the phone, and I was told my credit would be run through Ford Credit. Based on that information, I came in to move forward. Once I arrived, the terms changed significantly. I was then told I needed $1,300 down and that the payment would be $707 per month, which was a major difference from what had been discussed prior to my visit. Afterward, I discovered that my credit had been run multiple times (seven inquiries), even though only Ford Credit had been mentioned beforehand. This resulted in a noticeable impact to my credit score, which had been around 750. Additionally, my ID was left in a copy machine, requiring me to return to retrieve it. While it was eventually recovered, this added to the unprofessional nature of the experience. Overall, the experience lacked transparency and clear communication. I would advise future customers to get all financing terms in writing and confirm how their credit will be handled before visiting.

The service even though I had appointment it took several hours for simple oil change

(Translated by Google) Terrible service. They sell you damaged trucks, and when you take them in, they take forever and don't fix anything. (Original) Pésimo servicio te venden camionetas dañadas y cuanto las llevas tardan mucho tiempo y no arreglan nada

I have bought a Ford 2019 Transit 5 months ago. The check engine just turned on because the catalytic converter needs to be replaced. This is about a $6000 job and Central Ford expect me to pay for it. I am really dessapointed with them. Any advice someone can give would be very much appreciated.

Horrible service on the service department. Poor customer service, 3h wait for just an oil change, no one gives you any updates. It was a big disappointment

They took 9 hours to do nothing to the car and our daughter said today that it’s still doing the same thing we think the transmission is going out so much for the transmission technician! They said that my daughter’s door latches were fine we hope she doesn’t fall out of the car.

This business sold me a car with a tire that I already have three patches. I took my car only 2 months that I have had back to his dealership because of air leakage the tires. They say they patched it. Supposedly they found them now which I couldn't find on the back passenger tire. And now I have the front passenger and the back passenger again air leaking. I barely received my car 2 weeks ago or less from a month of a recall that they were fixing. I asked one of the agents before giving me the car back ... Read More

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Google - Oct 16, 2025

This business sold me a car with a tire that I already have three patches. I took my car only 2 months that I have had back to his dealership because of air leakage the tires. They say they patched it. Supposedly they found them now which I couldn't find on the back passenger tire. And now I have the front passenger and the back passenger again air leaking. I barely received my car 2 weeks ago or less from a month of a recall that they were fixing. I asked one of the agents before giving me the car back and they please check all the tires because recently I've been having air leakage. He said okay and when I received my car back he said everything was as good. No air leak. Today being Thursday, October 16th, I will be taking my car back again since I have to put there two times in a period 4 hours at 1:00 a.m. The second time. I have to take time off just to go put air at 9pm and at 1am be careful buying from the dealership since they sold me a car the beginning of April with one tire with three patches and other tires that knows what it's wrong with them.

I still haven’t got my truck back yet. Central Ford has not returned my calls. That’s not usually like them so I’m wondering what’s going on.

So I called there today asking how much is a transmission oil change for my Lincoln 2015 they said that they will call me back I guess something was wrong with their telephone system in the first place because the first two times I tried to call it was just a wacky kind of process however I got a hold of them one more time and guess what they said that they'll call me back I haven't got a call back about my car I think something is really fishy with a service part of their dealership I highly ... Read More

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Google - Sep 30, 2025

So I called there today asking how much is a transmission oil change for my Lincoln 2015 they said that they will call me back I guess something was wrong with their telephone system in the first place because the first two times I tried to call it was just a wacky kind of process however I got a hold of them one more time and guess what they said that they'll call me back I haven't got a call back about my car I think something is really fishy with a service part of their dealership I highly recommend that they ain't that professional to begin with I got to take this somewhere else so looking at these reviews I think I'm going to go with my first gut

They gave my truck back with a check engine light

I needed a rental car for work while my car is being fixed under warranty and they never got back with me. Called in the morning to see if they filed the paper work for a rental and they told me they can’t rent out vehicles on the weekend. My car has been there 3 days before the weekend and they haven’t done anything. Very unprofessional.

Went in for "the works" all it was was an oil change and air in the tires. No fluid top off, no tire rotation, can only guess they did any other inspection. Careful with the"coupons" they send out. Update. One week later and now my truck is giving me low engine oil pressure on my display. Don't know what they did during the "oil change"

A bunch of liars, they didn’t do nothing to fix my car, charge me $750 and my car still bad and even worse. Never come back again, also I told them I replace the stereo and is all in kilometers but thay don’t care and mark as a milles? I feel robbed.

I got my car delivered to the house which was great service , but I came home from running an errand to find a scrape on my bottom bumper , I took a look at my camera from my home no cars hit it at all . Really unacceptable 😭

Love Ford! The way they take care of you from Day 1 of buying with them to 7 years later, they're still committed to making the best deal for all. My favorite feature is how quick & efficient the pick up & drop off service for your Ford's oil change/ maintenance needs are! UPDATED REVIEW: I'M GOING TO HAVE TO UPDATE THIS REVIEW, THIS WAS MY FAV LOCATION THEY USED TO TAKE THE TIME TO DO THEIR USUAL COMPLIMENTARY WASH N VACUUM WHILE DOING MY CARS MAINTENANCE BUT TODAY WAS THE WORST EXPERIENCE EVER. I RESERVED 930AM PICK UP ... Read More

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Google - Jul 21, 2025

Love Ford! The way they take care of you from Day 1 of buying with them to 7 years later, they're still committed to making the best deal for all. My favorite feature is how quick & efficient the pick up & drop off service for your Ford's oil change/ maintenance needs are! UPDATED REVIEW: I'M GOING TO HAVE TO UPDATE THIS REVIEW, THIS WAS MY FAV LOCATION THEY USED TO TAKE THE TIME TO DO THEIR USUAL COMPLIMENTARY WASH N VACUUM WHILE DOING MY CARS MAINTENANCE BUT TODAY WAS THE WORST EXPERIENCE EVER. I RESERVED 930AM PICK UP AND THEY ARRIVED AND CALLED 6 TIMES BY 745AM (which i was asleep) WHICH WAS NOT WHAT I RESERVED. THEN THEY DIDN'T PICK UP MY CAR UNTIL 11AM AND RETURNED IT AFTER 3PM. I always use this location because they're good at being organized, they're usually efficient and courteous...i loved that they do the complimentary wash n vacuum but sadly they didn't do it this time. I was suppose to fly out today at 4pm but because of how behind schedule everything was I'm now missing today's flight. I will no longer be using this location. Unfortunately, today was the worst experience and last time I'll be using this place for anything. I'm very disappointed.

The only reason I put 1 star is because there is not option for 0 star. I took my ford ecoboost 4 times to this dealer for misfire problem. 1st time my advisor Navas, recoment a cleaning for 400dll, not covered by my 4000dll extended warranty. Ok I paid. 2 weeks after misfire again. I took my car back, this time the wanted to change my spark plugs (not cover either) for 900dll. I said not, I changed it myself. 1 week after misfire again. I took the car again, they said nothing wrong with the car. I picked my car and took to the ... Read More

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Google - Jun 14, 2025

The only reason I put 1 star is because there is not option for 0 star. I took my ford ecoboost 4 times to this dealer for misfire problem. 1st time my advisor Navas, recoment a cleaning for 400dll, not covered by my 4000dll extended warranty. Ok I paid. 2 weeks after misfire again. I took my car back, this time the wanted to change my spark plugs (not cover either) for 900dll. I said not, I changed it myself. 1 week after misfire again. I took the car again, they said nothing wrong with the car. I picked my car and took to the dealer in Puente Hills, my other advisor John (very nice person). Called 2 days after, there was a block cylinder crack. It offers to replace the engine cover by my extended warranty. by the way my car is only 37000 miles, with a craked block cylinder. My advise, dont take your car to ford dealer of south gate on firestone blvd. They will take ur money and dont solve your problem. How in the hell the mechanist there said my car was ok when it had a crack in the block. I could get my car on fire in the middle of the freeway. Please save time and your life by not waisting your time going to this dealer. They dont know what the are doing. They just want your money. Ford dealer of South Gate is SUCK!!!.

Parts department staff very rude .

Oil change too expensive